Complaints

Complaints against various organisations

Care Quality Commission

We’re the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.  

Care Quality Commission – Mental Health Act

Exists to make sure the Mental Health Act is properly used and to look after the rights and concerns of patients detained under it, also for people subject to guardianship or placed on a Community Treatment Order (CTO). If you have a complaint about the treatment you have received under the Act or the way…

Housing Ombudsman Service

The Housing Ombudsman is set up by law to look at complaints about the housing organisations that are registered with us.  The service is free, independent and impartial. On 1 April 2013 the new Housing Ombudsman Service was launched with an extended jurisdiction covering all housing associations and local housing authorities. Some managing agents and private landlords are also members…

Local Government and Social Care Ombudsman

This is the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. They are a free service. They investigate complaints in a fair and independent way and do not take sides.  A complaint form can be completed on-line or you…

Merton & Lambeth Citizens Advice Bureau

Citizens Advice Merton & Lambeth (CAML) is an independent charity that provides information and advice to help people who live, work or study in Merton or Lambeth to resolve problems. CAML is part of a national network of over 300 local charities that deliver advice across the country, overseen by a national framework provided by…

NHS Complaints Advocacy

NHS Complaints Advocacy is a national service which can help you if you, or someone you know, has not had the care or treatment you expect to receive from your NHS services and you want to complain.  Advocacy is there to help you understand and go through the complaints process. Advocates will support you until…

PALS (Patients Advice and Liaison Service)

Your local Patient Advice and Liaison Service (PALS) provides free information, confidential advice and support on health related matters to patients, families and their carers.  This service provides information and advice regarding health services in Lambeth and Southwark including hospitals, GP practices and other community health services. PALS is not part of the complaints procedure,…

Parliamentary & Health Service Ombudsman

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly. You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given…

POhWER

POhWER is a charity and membership organisation. They provide information, advice, support and advocacy to people who experience disability, vulnerability, distress and social exclusion.  POhWER delivers information, advice, support and advocacy services throughout England. They aim to support people who face difficult issues and want to make their voice heard. They regularly work with: People who feel they…

Solicitors Regulation Authority (SRA)

The SRA is the independent regulator of solicitors and law firms in England and Wales.  We regulate more than 130,000 solicitors in England and Wales. Our purpose is to protect the public by ensuring that solicitors meet high standards, and by acting when risks are identified. The solicitors’ profession includes single-solicitor practices and huge firms…

Southwark Mediation Centre (SMC)

Mediation is confidential and voluntary, a process where the people involved can work towards realistic and practical solutions, as easy or as short as people want to make it and a positive way of sorting things out. The services at SMC are aimed at Family mediation.  The Centre encourage the use of mediation amongst families…

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